Engagement Services
Engage your customer at the right time , with the right message through the right channel.
Not just inform -
activate your customers
Whether it's optimizing energy usage, increasing solar self-consumption, or encouraging tariff participation, The MOOST Engagement Service enables you to send contextual, personalized messages and recommendations directly to households – automated, data-driven, and across multiple channels. Communication is powered by MOOST Profiling and orchestrated through the Rule Engine, ensuring your users are reached when it matters most – and motivated to take action.
Core Features
Rule Engine for
Engagement
Define when and how users are contacted – based on behavior, profiles, or external events.
Multi-Channel
Communication
Deliver messages via app, email, push notifications, notification centers and more – no extra infrastructure required.
Engagement
Designer
Create interactions visually and without code – with real-time previews and simulations.
Personalized
Content
Messages are automatically tailored to each user’s profile – e.g., motivation type, consumption behavior, or current context.
Feedback
Loop
User responses feed back into profiling – enabling continuous optimization.
Your Benefits
Behavioral Activation, Not Just Information
Users are motivated to take action through relevant, contextual communication.
Scalability
Whether 100 or 1 million households – communication remains personalized and efficient.
Modularity
Engagement works as a standalone service – or in combination with Automation for maximum impact.
Seamless Integration
Engagements can be embedded into existing apps, platforms, or communication channels.
Data-Driven and Adaptive
Every interaction improves profiling, making future communication even more relevant.
Engagement
Example Use Cases
Promotion Solar Usage
When solar surplus is expected, households receive a message encouraging them to use appliances now.
In 2 days we expect low solar generation. Currently you have enough excess solar energy. We recommend to shift as much load as possible to today and tomorrow.
For the last 5 charges, you could have extended your target charging window from 06:00 to 08:00. Change now?
Tariff Activation
Households with high savings potential receive a personalized invitation to switch tariffs.
Behavioral Feedback
After an especially efficient day, users receive praise and tips for further improvement.
Congrats! The last 5 days, you have covered 100% of your electricity consumption with your own solar power. Keep it up!
Your grid consumption last week was 32% higher than the previous week. View details now to identify possible causes?
Event-Based Communication
In case of weather changes or grid constraints, relevant messages are automatically triggered.
Schedule a free demo
Schedule a demo with our team now or reach out to us at any time via email or phone.
Examples, implementation effort, pricing - we will be happy to answer any of your questions.